FAQs

1. How do I place an order?

Browse our website, select the product you love, customize it, and add it to your cart. Once you’re ready, proceed to checkout and complete your payment.

2. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed securely.

3. Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After this time, your order may already be in production or shipped, and we may not be able to adjust it.

4. How long will it take to receive my order?

Processing time: 2–5 business days
Shipping time:
- USA: 7–15 business days
- International: 10–20 business days (depending on location)

Once shipped, you will receive a confirmation email with tracking details.

5. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times vary depending on your country and shipping method.

6. What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us with your order number and a photo of the item. We’ll arrange a replacement or refund as soon as possible.

7. Can I return my order?

Since our products are personalized, we can only accept returns or exchanges if the item is damaged, defective, or incorrect. Please review your customization carefully before placing your order.

8. How can I track my package?

Once your order ships, you’ll receive an email with a tracking number and instructions on how to track it online.

9. How can I contact you?

If you have any questions, feel free to reach out:
📩 support@toucancustom.com